Returns & Exchanges
EcoFlow is committed to your satisfaction and offers a 30-day money-back guarantee on all sustainable power solutions. If your product is defective or does not meet your expectations, we provide a streamlined return process for all eligible electronics and accessories.
Initiate Your Request
Log into your EcoFlow account and visit the 'My Orders' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship the Product
Affix the prepaid shipping label provided by our support team to the exterior of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the returned unit for quality assurance, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing